IT support that grows with you.
- Reliable IT
- Modern Solutions
- Co-Managed IT
- Cloud Operations
Ideal for: Growing organizations and professional-services businesses that need scalable solutions
Key offerings: Help desk and onsite support, device and user management, network upkeep, system monitoring, backup and business continuity
Why Vertiance: An agile, efficient partner that delivers expertise and results without the overhead
Tech should empower your business—not limit it
- Is your technology limiting the potential of your business or organization?
- Have you wasted money on ill-fitting solutions after a sales pitch, with no real strategy?
- Do you know if you’re protected against cyberattacks and business disruptions?
- Does trying to manage your IT take away from what you or your team should be doing?
It’s time for a different approach. Vertiance will customize a proactive, protective, and cost-effective plan to help your business get the most out of your technology. From simple issues like wireless networks to complex demands such as cloud migrations and data security, Vertiance can tackle just about any IT challenge your organization faces.
Common challenges
Network and wireless issues
Computer problems
Hardware procurement
Video conferencing
Onboarding/offboarding users
Data protection
Cloud services and migration
Malware and security concerns
Vertiance solutions
Help desk
Software management
Infrastructure management
Network design
Security and privacy tools
Backup and business continuity
IT direction and planning
Vendor oversight
Support that meets you where you are
- On site—scheduled visits tailored to your needs
- Phone—speak directly with a live expert, 9 a.m. to 5 p.m. Monday-Friday
- Email—a support email for quick, reliable responses
- Customer portal—24/7 access to tickets and other resources
- Dedicated Slack channel—instant collaboration
Transform your tech challenges into opportunities
For small and mid-sized businesses, there’s a lot at stake when it comes to technology. Your strategy and solutions can empower growth—or create inefficiencies and risks. Vertiance will help you create a right-sized IT approach that gives you flexibility and confidence.
FAQ: IT Support Services
How do Vertiance IT Support Services work?
Vertiance creates custom packages depending on the client, because different organizations have different technology needs. Here’s an example: We assess a client’s current setup, create a strategy designed to meet them where they are today while providing room for growth, and then help them implement it. Going forward, we monitor and manage the tech—including hardware such as computers and network equipment, software and cloud options, and so on. We also provide training and on-demand support, recommending solutions and other services as needed.
What is included?
Your custom package can include some or all of the following services (and perhaps even some not listed here, depending on your needs):
- Ongoing services
- General and on-demand IT support/helpdesk
- Cloud configuration, operation, and management
- Budgeting support
- Vendor management
- Network/cybersecurity monitoring
Project-based services
- IT assessments
- IT strategy development
- Cloud migration
- Hardware recommendations and procurement
- Software/solution evaluation and recommendations
How much does it cost?
To provide you with maximum flexibility and value, we start with a free consultation and then create a custom pricing plan based on the right solutions for your needs and your desired budget—a process that helps ensure you don’t pay for unnecessary services. With options including co-managed IT support (working with your existing staff), on-demand support, and fixed-cost support, Vertiance typically costs far less than a full-time IT resource.
We have an IT person—can you still help?
Many small businesses have an individual who takes on IT in addition to their regular role; others have a dedicated IT person or team but find that technology needs are growing beyond in-house capabilities. We are happy to provide co-managed IT support alongside those employees, including helping them take part in ongoing IT management
A sales rep told me I need their software—how can I tell if I really do?
Tread carefully. Salespeople ultimately want to sell you their solution, and while almost all of them are well-meaning, they can exaggerate the benefits, ease of use, and other key considerations. It’s best to get an unbiased expert opinion (from Vertiance or someone else). We evaluate solutions and make recommendations rooted in reality.
We’re a small business. Are we really at risk for cyberattacks?
Yes, smaller organizations often have more risk than they think, in part because cybercriminals know that security might be more lax than the safeguards taken by a major corporation. In addition to a lack of protective measures, employees often have not received cybersecurity training and can be vulnerable to phishing—which is growing more sophisticated thanks to AI.
How do we get started?
Contact us for a free consultation, which is designed to help us learn about your business (and for you to learn about us). We don’t want to recommend services or solutions that aren’t right for you, so we’ll use this information to create a proposed package that aligns with your needs. We’re looking forward to talking with you!
We’re all about IT — so you don’t have to be.
With Vertiance on your side, you can get back to doing what you do best for your business—instead of expending valuable hours trying to manage your technology. Our scalable solutions and agile team can help you maximize your IT investment for far less than the cost of an in-house resource.
Reach out for a free consultation today, or use our self-scheduling link to choose a time that works for you.